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Shipping & Return Policy

What methods of shipping are available?

Biostrand.com ships orders within the US (excluding Alaska & Hawaii) by UPS or USPS. Alaska and Hawaii orders will be shipped USPS Global Priority. We do NOT request or require a signature for USPS or UPS deliveries. UPS does not deliver on weekends or holidays. Do not include these days when estimating your expected delivery date. If a signature is required a $2.00 charge will be added to your bill. We will charge you a $5 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer's error. If you provide us an incorrect zip code or other addressing error incorrect or missing apartment number you will be charged the $5 fee since the shipping company will charge us a fee for this correction.

How fast will my order ship?

Your Billing and Shipping addresses must be accurate in order to process, complete, and ship your order. Orders are shipped Priority Mail so allow 4 to 6 weeks to receive the product. Note(Most domestic shipments are receives in less than 10 days).

Does Biostrand.com ship to APO, FPO, and other military addresses?

Yes, we ship to all military addresses. Please email us at admin@biostrand.com for shipping rates.

Does Biostrand.com ship internationally?

Yes we do ship internationally.

Return Information

**All problems with orders must be reported within 24 hours of receiving product.**

No unauthorized returns / No returns on opened merchandise. Orders sent back without return authorization number will be refused. 25% restocking fee will be charged on all returns. Shipping charges will not be refunded. Any damaged product must be received by us before any credits or product reshipment. We cannot accept returns on any heat-damaged products(such as melted bars). All of our products are stored in a climate-controlled warehouse. We do our very best to package and quickly ship your order so that you receive your items in good condition. However, we have no control over hot weather. If you live in an area where temperatures reach 90 degrees on a regular basis, there is still a possibility bars(especially those containing chocolate) will melt while they are inside a UPS or Postal Service truck being delivered to you. Please keep this in mind before ordering. If you have any doubt or consume bars as an "on the go" snack, please DO NOT purchase nutrition bars during hot summertime months. Biostrand.com is not responsible for any typographical errors on this site and reserves the right to change prices at anytime without prior notice. Biostrand.com is not responsible for health and fitness claims or any guarantees made by manufacturers for any products. All guarantee issues must be handled through manufacturer.

Biostrand.com is not responsible for any typographical errors on this site and reserves the right to change prices at anytime without prior notice. Biostrand.com is not responsible for health and fitness claims or any guarantees made by manufacturers for any products. All guarantee issues must be handled through manufacturer.